Know before you pay
Refund & cancellation policy
Clear rules for digital reports made for you. Last updated: 4 October 2026.
Once your report is delivered
A report is not refundable once generated and delivered. A refund is available if payment was taken but the report was not delivered, a technical failure prevents delivery, or you were charged twice.
A paid report is personalised digital content made from your birth details. After generation and delivery to your account, changing your mind or disagreeing with an interpretation does not normally qualify for a refund. The exceptions below and your statutory rights still apply.
When a refund is available
- Payment was taken but the report was not delivered to your account.
- A technical failure prevents delivery.
- You were charged twice for the same order; the duplicate payment will be refunded.
If only the email is missing, first check your account. When the correct report is already available there, resending the email or helping with the download may resolve it. Contact us if content is defective, incorrect or not as described; statutory remedies remain available.
Cancel before generation starts
Cancellation before generation starts is refundable. Email support@iastroguru.com immediately with your order ID. Generation may start automatically after payment verification. Once it starts, we will assess the request under the exceptions above and applicable statutory rights.
How to request a refund
Write to support@iastroguru.com with your order ID, payment reference, account email or phone number, and a short description. A screenshot with sensitive details removed can help. Never send card numbers, CVV, banking passwords, one-time codes or full birth details.
Timing & payment method
We will acknowledge your request within 48 hours and resolve the grievance within one month of receipt. Accepted refunds will be initiated promptly within the applicable Razorpay and Reserve Bank of India (RBI) timelines.
Refunds go to the original payment method. They typically appear within 5–7 working days after initiation; banks and payment methods can take longer. We will provide a refund reference; contact us if that period has passed. Razorpay normal refund guidance.
Ask iAstroGuru: pay per question
- Each question shows its price and the reason for it before payment. Rejected questions and split suggestions are free.
- When you pay, the amount is only held; it is charged after the answer passes all checks and reaches your account.
- If the answer cannot be completed, the hold is released. Where a payment method cannot hold an amount, the full amount is refunded automatically and immediately.
- After an answer is delivered, changing your mind does not qualify for a refund; the exceptions above and your statutory rights still apply.
- A discount code's saving is shown before you pay. If the payment is released or refunded, the code use is given back.
EU/UK buyers: consent to immediate delivery
If you buy from the EU or UK, or we cannot tell your country, checkout shows two separate boxes, not ticked in advance, before payment. Payment cannot continue until both are ticked:
- I expressly request that my report is prepared and delivered immediately, before the 14-day withdrawal period ends.
- I understand that I lose my right to withdraw once preparation of the report begins.
Both confirmations are saved with your order, together with the policy version and time. Before preparation of the report starts you can cancel within 14 days for a full refund. The refunds above (report not delivered after payment, technical failure, double charge) and your rights for faulty digital content always remain.
Your statutory rights
This policy does not limit statutory rights, including remedies for defective or misdescribed digital content. Where EU/UK law applies, personalisation alone does not remove cancellation rights. An exception for early digital delivery applies only after the legally required express consent and acknowledgement of losing the withdrawal right; otherwise the applicable cancellation period remains.
Operator & Grievance Officer
The seller of this service and controller of your personal data (Data Fiduciary in India):
- Legal name
- Shiv Shakti Software Solutions (sole proprietorship of Mohan Minda; Udyam registered), trading as iAstroGuru
- Location
- New Delhi, India (full postal address for legal notices on request by email)
- Contact
- support@iastroguru.com
- Grievance Officer name
- Mohan Minda (proprietor)
- Grievance Officer email
- support@iastroguru.com
Support and privacy requests: support@iastroguru.com. We will acknowledge complaints within 48 hours and resolve consumer grievances within one month of receipt, or sooner where applicable law requires.
Related policies & language
English is the governing text. Every policy is available in English and Hindi.