Get in touch
Contact & grievance support
Help with your order, report or personal information. Last updated: 4 October 2026.
Our company
iAstroGuru is a brand of Shiv Shakti Software Solutions, a Udyam-registered sole proprietorship of Mohan Minda, New Delhi.
Customer Care
For support, cancellations, refunds and privacy requests, write to support@iastroguru.com. This is the planned Customer Care inbox on Zoho Mail; domain email activates at launch.
For payment questions, include your order ID and payment reference. For data rights, include your account email or phone number. Do not send card numbers, banking passwords, one-time codes or unnecessary birth details. We may ask for proportionate account verification through a secure process.
Reports & automatic email
At launch, reports, receipts and automatic customer emails will come from guru@iastroguru.com, with replies going to support@iastroguru.com. Automatic sending is not active yet. Marketing requires a separate opt-in and an unsubscribe option.
Response & complaint timelines
We aim to answer support requests within two working days. We will acknowledge consumer complaints within 48 hours and resolve them within one month. Privacy requests are handled within applicable legal deadlines. Put “Security” in the subject when reporting a security concern or data breach.
Help you can use now
Customer Care · My readings · Export or remove reading data · Help & answers.
Operator & Grievance Officer
The seller of this service and controller of your personal data (Data Fiduciary in India):
- Legal name
- Shiv Shakti Software Solutions (sole proprietorship of Mohan Minda; Udyam registered), trading as iAstroGuru
- Location
- New Delhi, India (full postal address for legal notices on request by email)
- Contact
- support@iastroguru.com
- Grievance Officer name
- Mohan Minda (proprietor)
- Grievance Officer email
- support@iastroguru.com
Support and privacy requests: support@iastroguru.com. We will acknowledge complaints within 48 hours and resolve consumer grievances within one month of receipt, or sooner where applicable law requires.
Related policies & language
English is the governing text. Every policy is available in English and Hindi.